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i.K.Gottfried
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  • Instruments
      • WOODWIND
        • Marching flutes and fifes
        • Recorder
        • Clarinet
        • Flutes
        • Oboe
        • Cor Anglais
        • Saxophone
        • Bassoon
      • BRASSWIND
        • Trumpet
        • Cornet
        • Flugel horn
        • Hunting horn
        • French Horn
        • Trombone
        • Tenor Horn
        • Baritone horn
        • Euphonium
        • Tuba
      • Pre-owned instruments
        • Pre-owned brass
        • Pre-owned woodwind
      • OTHER
        • Tin whistles
        • Harmonica
        • Jaw harp
        • Kazoo
        • Childen's instruments
  • Accessories
      • WOODWIND ACCESSORIES
        • Recorder
        • Flute
        • Clarinet
        • Saxophone
        • Oboe
        • Oboe d'amore
        • Cor Anglais
        • Bassoon
      • BRASS WIND ACCESSORIES
        • Trumpet Accessories
        • Cornet Accessories
        • Flugel Horn Accessories
        • Hunting horn Accessories
        • Trombone Accessories
        • French horn Accessories
        • Tenor horn Accessories
        • Baritone horn Accessories
        • Euphonium Accessories
        • Tuba Accessories
      • OTHER
        • Music lamp
        • Music stand
        • Lyre
        • Tuner
        • Metronome
        • Microphone
        • Conductor baton
        • Breath trainer
        • Ear plugs
        • Gift card
        • Gaver
        • Vedligehold
        • Harpiks
  • Sheet music
  • Repairs
      • Recorder repairs
      • Flute repair
      • Oboe repair
      • English horn repair
      • Clarinet repair
      • Saxophone repair
      • Bassoon repair
      • Trumpet repair
      • French horn repair
      • Trombone repair
      • Low brass repair
  1. Wind instruments, accessories, and repair - i.K.Gottfried
  2. Return policy
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  • Contact & opening hours
  • Terms of trade
  • Shipping and delivery
  • Overview
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  • Return policy
  • Cookies
  • Work with us
  • Buyback guarantee
  • Musical instrument assessment

Return policy

Almost all of our products purchased in our webshop can be returned within 30 days. (See exceptions below.) You can return your unwanted Christmas present until the first coming 31st of January. 


Return shipping is free of charge in Denmark if you fill out our return form and submit the parcel to your Nearest PostNord postbutik/pakkeboks. 

 

What can be returned?

  • New and undamaged products in original, unbroken packaging
  • Erroneous deliveries
  • Products that do not live up to your expectations

What cannot be returned?

  • Reeds with broken sealing
  • Harmonicas with broken sealing
  • Special orders that are not a part of our standard assortment

When will I receive my money?

Your payment will be refunded to the desired account or credit card 14 days at the latest after we have received the returned parcel.

 

To the return portal

Click here, fill out the form and print out our free returns label.

The condition of the product when You return it:

You are obliged to pay for the product's loss of value, due to another handling other than what is required to determine the product's sort, character, and the way it works. You can try the product as in the shop, but you can't take it into use.

If the product is used beyond the above described, we consider it used, which means You by return will only get a part of or nothing of the amount paid when purchased depending on the value of the product.

  1. Wind instruments, accessories, and repair - i.K.Gottfried
  2. Return policy
Information
  • About us
  • Finansiering
  • Contact & opening hours
  • Terms of trade
  • Shipping and delivery
  • Overview
  • Music lessons
  • Return policy
  • Cookies
  • Work with us
  • Buyback guarantee
  • Musical instrument assessment
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i.K.Gottfried
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    • Information
      • About us
      • Finansiering
      • Contact & opening hours
      • Terms of trade
      • Shipping and delivery
      • Overview
      • Music lessons
      • Return policy
      • Cookies
      • Work with us
      • Buyback guarantee
      • Musical instrument assessment
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