Almost all of our products can be returned within 30 days. Return shippings are free of charge if you fill out our return form and submit the parcel to your nearest GLS Pakkeshop. We will reimburse you for the price of the product (without shipping) or exchange it to another product. In the event that said product is more expensive than the originally ordered, an invoice will be forwarded by e-mail.
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What cannot be returned?
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When will I receive my money? Your payment will be refunded to the desired account or credit card 14 days at the latest after we have received the returned parcel.
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To the return portal Click here, fill out the form and print out our free returns label.
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What can be returned?
Return of mouthpieces
Mouthpieces are cleaned and desinfected without charge upon return. In the event that the mouthpiece is scratched or damaged (e.g. teeth marks) we will charge a small fee as to repair the damages or make up for the loss of value.